user 70329

About user 70329

  • Academic Level Master's certificate
  • Age 23 - 27 Years
  • Salary 1000
  • Gender Female
  • Industry Business & Management




  • 2016 - 2019

    Transaction risk investigator

     Updated the Standard operating procedures that helped improve the customer experience and in turn customer retention  Worked as a mentor for new hires, researched and updated all required material needed for training purpose  Implemented strategies which resulted in 5% growth of production while mentoring  Tracked and analysed the data of Investigators to improve the performance  Monitored and reported of spike in volume to the managers furthermore handling the workflow for the team  Worked on Projects like Kaizen with Stakeholders in order to improve efficiency  Contributed to identifying the key risk trends, issues and other insights requiring further investigation and following with the Risk Mining team  Compiled monthly cost report and shared it across the different sites