Proposed Salary £19,535 £21,067 A Year
Career Level Officer
Experience 2 Years
Qualifications Bachelor's Degree
Manchester Employment Tribunal:
Manchester Employment Tribunal is the administrative office for Employment Tribunals across the North-West region, with regular sittings in Manchester, Liverpool and Carlisle.
Undertaking a full range of administrative duties to support the tribunal process and contribute effectively to tribunal performance. Full preparation of the tribunal and clerking hearings. Accurate and prompt maintenance of computer records, inputting data, processing and responding to incoming correspondence and answering routine enquiries both in person and over the telephone.
The role of a Tribunal clerk is a varied and busy role which includes both administration work and the clerking of Tribunal hearings with the aim of providing excellent customer service to all our users.
The key purpose of the role
Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to CI techniques (e.g. problem-solving hubs) and comprehensive guidelines and instructions – complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.
Working as part of a flexible team, the post holder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.
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