Proposed Salary £19,500 A Year
Career Level Assistant
Experience Less Than 1 Year
Industry Research/ Development
nfpSynergy delivers research, insights and expertise to help non-profits understand their audiences and make informed strategic decisions.
We use a range of research and consultancy skills to help charities find out exactly what they need to know. We speak to over 30,000 people a year about non-profits. With over 15 years of experience and vital trend data, we help charities collate, analyse and understand the opinions of their key audiences and integrate them into their work. We have already helped over 150 charities in a vast range of ways, including understanding supporter journeys, segmenting their audiences and evaluating and improving services for the people who need them.
Non-profits of all sizes and areas have benefited from our work, including three quarters of the UK’s top 50 fundraising brands. We have also written over 100 popular free reports and presentations on the major issues facing the sector.
We are a small, dynamic, values-driven research company that works exclusively for the non-profit sector, looking for a Research Assistant to join our hard working team based in Spitalfields, near Liverpool Street.
The Research Assistant will provide support to the Projects team, who work on bespoke qualitative and quantitative research projects for a range of charities. The team work closely with clients to help understand their needs and to design useful research projects that can help them develop and grow. The type of work we do includes: interviews with service users to explore the impact of their services; focus groups to test awareness of a charities brand and communication; online surveys to measure people’s attitudes on social issues to influence the development of a campaign, or supporter satisfaction surveys to understand the motivations and potential retention of supporters.
Description of responsibilities and opportunities:
Provide support to the projects team in the design, development and management of bespoke research projects for various charities. This will include:
Supporting the research team on tasks such as preparing client presentations, compiling and proofreading reports and research proposals, data entry and invoicing
Organising review meetings and project feedback which takes place after each project
Attending client and pitch meetings
Organising recruitment of participants for some qualitative projects
Support in the setting up and scripting of online surveys
Dealing with client requests and talking confidently about the progress of their research project
Take on core sales duties including phoning potential clients and talking about the benefits of our research
Assist in the marketing and raising the profile of the team/company
Opportunities to work on tasks related to all aspects of the research process
Providing core administrative support for the team and across the company
Assisting the Office Manager in tasks such as nfpSynergy event preparation, covering the front desk and keeping the kitchen stocked
Who we are looking for:
This post would be ideally suited to a graduate who wants to gain knowledge and experience in market/social research and has an interest in the not-for-profit sector.
The post holder could have skills and experience in a variety of different areas. Some of the things we like to see in our staff:
Hard skills / previous experience:
Previous research experience, whether qualitative or quantitative
Special interest in analysing data (quantitative and qualitative)
Strong numerical skills, experience of statistical analysis (for example using SPSS)
Experience of support/administration roles
Knowledge of Microsoft Office, Excel and especially PowerPoint
An interest in, and preferably experience of, charities and not for profits
Experience of the public, private or voluntary sector
Strong oral and written communication skills and an attention to detail
Good time management and organisational skills
Self-motivated, hardworking and proactive, able to deal with periods of heavy workload, and stay motivated during quieter periods
Enthusiastic, personable and with a sense of humour
Ability to work collaboratively and flexibly as part of a team
What nfpSynergy delivers to you:
A varied and interesting role in a well-respected research consultancy working exclusively in the not-for-profit sector, providing the chance to gain considerable insight into the sector
The chance to be an integral part of a small but dynamic company
18 days paid holiday over the 9 months
During your time at nfpSynergy we will work with you to polish your CV and help prepare for job interviews
We will provide training in research skills