Proposed Salary 22,000
Career Level Staff
Industry Information Technology
Qualifications Bachelor Degree
Who will I be working with?
Risc IT Solutions are Cloud experts – IT professionals and trusted advisors who help companies work smarter by providing the right solutions to their business challenges. The award-winning company was the pioneer of Cloud Backup in the UK and has built up strong relationships over the last 20 years based on trust, knowledge and experience, coupled with first-class support. The company was one of the first Microsoft Partners in the UK to achieve Cloud Solution Provider (CSP) Direct status. Risc have been awarded Microsoft Gold Small and Midmarket Cloud Solutions and Gold Cloud Productivity competencies and continue to strive for excellence in all areas of the company.
With Cloud solutions managed for more than 1,000 customers, Risc have a strong capability to help customers across the full breadth of IT requirements. The portfolio includes a combination of Cloud and Physical solutions to provide – IT Infrastructure, Business Continuity, Business Productivity, Data Security and Compliance, as well as Endpoint management/protection. With ambitious growth plans and a longstanding workforce, this is an ideal time to join the vibrant, professional team in a company that promotes an inclusive and supportive culture and offers exciting opportunities.
What will this role of Junior IT Support Technician entail?
Working within the Technical Support team as an IT Support Technician on the helpdesk, you will provide support for resellers and customers across our range of IT solutions including: Online data backup, hosted Exchange, Microsoft Office 365 and specialised software services. Your duties will include although not be limited to:
• 1st line software support and general helpdesk duties
• Making and receiving 1st line technical calls, to assist in the co-ordination & resolution
of IT issues as quickly as possible & to ensure all customer expectations are met
• Assisting customers with the installation, configuration and troubleshooting of backup,
Office, antivirus and other software
• Supporting Risc internal staff with their use of software, hardware, services as
• Documenting all activities undertaken as per guidance to allow easy case
What will I need to be considered for this vacancy?
• Knowledge of and familiarity with Windows OS (desktop 7, 8, 10 and server 2008,
• Understanding of basic networking systems / services – routers, DNS, firewall
• Excellent customer communication skills – both written and verbal
• GCSEs – Maths and English as a minimum
• Eagerness to learn new skills, undertake product specific training and achieve
industry recognised qualifications with suppliers such as Microsoft, Symantec, Zerto,
• Full UK driving licence
Whilst not essential, previous experience working within a service desk environment or a small technical team will be looked upon very favourably. Knowledge of MS Outlook and software troubleshooting would be advantageous. Computer related qualifications would be advantageous – A level, Degree, HND and / or vendor specific – Microsoft MCP+ or Cisco CCNA.
What will I receive in return?
We will invest in your development, through enrolment on external and internal training courses, so you can achieve the learning and required qualifications to support the business. This will also enable you to work towards one of our product specialisations. We also offer a comprehensive Staff Benefit Scheme and all employees are eligible for Private Medical Insurance after a qualifying period. As an IT Support Technician you will receive a salary in the region of £19,000 to £22,000 level dependent on qualifications and experience. Employed on a permanent, full time contract working Monday to Friday 8.30am to 5.30pm, you’ll be based within the company offices in the Victorian coastal town of Llandudno, one of the most popular destinations in North Wales.