Graduate Application Support Specialist

Full-time UK Jobs in HR & Servises
  • Bureau Veritas UK Ltd, Manchester, UK View on Map
  • Post Date: June 6, 2019
  • Apply Before : July 1, 2019
  • View(s) 189
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Job Detail

  • Proposed Salary 20,000 Annum
  • Career Level Staff
  • Experience Fresh
  • Gender Any
  • Industry HR & Marketing
  • Qualifications Bachelor Degree
  • Email

Job Description

Role: Graduate Application Support Specialist

Location: Atlas Business Park, Manchester (M22 5PR)

Supporting global leader

A multi-faceted organisation operating across numerous sites to deliver a wide variety of solutions to clients, Bureau Veritas delivers Testing, Inspection and Certification services to some of the biggest household names.

With more than 400,000 clients worldwide, we are a true global leader; helping to ensure the safety, quality and sustainability of parts, plant, properties and more. Our client list covers everyone from major retailers and petro-chemical companies, to global banks and international airports.

Team player with individual responsibility

We are looking for a self-motivated individual with a passion for IS to join a busy team of experienced support specialists.

The role will be instrumental in assisting with administrating, managing and maintaining applications that are used throughout Bureau Veritas North West Europe.

Duties include:

• To work as part of the NWE IS support team to review IS issues reported to the
Service Desk.
o Ensure IS tickets have sufficient detail in describing the Incident / Request.
o Triage IS Support issues to ensure tickets are assigned correctly

• Investigate and resolve issues within a variety of application tools, or investigate and
document before referring to 3rd Party or internal BV development teams.
• Carry out set procedures to meet common requests, i.e. password resets, dealing
with new starters and leavers, checking setup configurations.
• Routine checks to confirm overnight processing has completed and that various
server software programs remain available for users to connect to, escalating as
required,
• Keeping appropriate records of progress, for example to update tickets with latest
actions, document progress on test plans, update version control logs.
• Extract information from various systems into required format for further analysis
• Work proactively with the business to identify and implement new IS solutions, from
requirements identification to deployment and sign off
applications as required
• Additionally work within larger company-wide project teams to assist with deployment
of corporate product deliveries and upgrades.

Have you got the right attributes

Candidate requirements include:

• Degree or equivalent with IS Technical / Business Analyst and / or vocational
qualification
• Previous experience in a IS/IT support or development team role (preferred)
• Good analytical/ problem solving skills
• Effective communicator, both verbal and written
• Prior experience of rolling out new software solutions, including QA, documenting,
testing, and hand-over to support

A global leading organisation

Employing close to 66,500 employees across 140 locations worldwide, only Bureau Veritas can offer:

• Structured development programmes to help you fulfil your potential, including face
to face and e-learning programmes
• The opportunity to contribute towards delivering excellence for high profile clients,
including some of the world’s most recognised brands
• A long list of awards recognition including Top Employer seven years in a row and
continued success in the RoSPA Occupational Health and Safety Awards

Plus:

• Comprehensive financial package including competitive salary and allowances,
defined contribution pension, 25 days holiday plus Bank Holidays, various insurances
including Private Health Insurance and other flexible benefits to suit individual
requirements

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