2XU CUSTOMER SERVICE – UK & IRELAND

Full-time Tier 2 Jobs Recruiting in HR/ Servises
  • 2XU UK Head Office, London Road, Twyford, Reading, UK View on Map
  • Post Date: December 14, 2019
  • Salary: £12.00 - £16.00 / Hourly
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Job Detail

  • Career Level Staff
  • Experience 2 Years
  • Gender Any
  • Industry HR/ Servises
  • Qualifications Certificate

Job Description

About 2XU

2XU is one of the fastest growing global sporting brands. Our UK business is seeking a highly motivated office based Customer Service Executive to support growth within our UK and European markets. This role will support our wholesale network and our direct to consumer eCommerce business. The role will report to the Customer and Logistics Manager.

 

Your key responsibilities will include

Wholesale customers

    • Order entry and placing with 3PL
    • Order confirmation
    • Logistics support/Co-ordination
    • Customer support – Provision of Assets/Product Info/Product Queries/General Queries
    • Warranties/Returns – main point of contact and process execution
    • Support to regional sales executives
    • Accounts support

 

eCommerce

  • Placing orders to 3PL
  • eCom logistics support
  • Customer support – Salesforce – dealing with end consumer queries
  • Web returns – process daily Web returns reconciling returns form with warehouse report processing via Mail Order/Cybersource/PayPal
  • Inventory control support- stock adjusts
  • Accounts support

 

The successful candidate:

  • Highly motivated and passionate about sport
  • Customer service experience (preferred)
  • High level of communication skills
  • Strong technical knowledge of performance sporting apparel or other technical products, with the ability to communicate detail clearly
  • Knowledge of using order management systems
  • Be highly attentive to detail
  • An undisputed team player

 

We’re interested to hear from anyone currently in inside sales, customer service or an exceptional graduate wishing to help drive our business forward.

Please send your CV to
[email protected]

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