2nd Line IT Support Engineer – London KT6, UK

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Job Detail

  • Career Level Staff
  • Experience 3 Years
  • Gender Any
  • Industry Information Technology
  • Qualifications Bachelor's Degree
  • Email

Job Description

Company Description

Air Charter Service was established in 1990 in the basement of our chairman’s home. Not only do we offer aircraft charters in the private, group and cargo sectors, but also further services such as on-board couriers, holiday packages and concierge services. We’re not just the largest charter brokerage in the world, but also the largest charter family, holding those same values that started this business at the core of everything we do.

If you are seeking a new opportunity within an innovative company that is always looking for ways to keep up with ever changing technology, then you have come to the right place.

Job Description

This is a “hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.

  • Provide telephone and email support for internal users
  • Configuration and installation of physical and virtual servers
  • Administration and configuration of Cisco Networking devices.  (Switches / Firewalls)
  • Backup administration
  • Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
  • Document new and update existing IT procedures
  • Assist with projects of all sizes including technology infrastructure and software projects
  • Overall management and responsibility for the efficient handling of support requests
  • The ability to conduct and participate in client meetings / system demonstrations
  • Remote support for clients regardless of location
  • Software installation, desktop imaging, software inventory and monitoring
  • Provide technical support and guidance to 1st line engineers.


  • Minimum of 3 years’ experience delivering 2nd/3rd level IT Support
  • Professional manner with excellent communication skills
  • Experienced in installing, supporting and troubleshooting :
    • Windows 10,
    • Microsoft Office 2016,
    • Active Directory,
    • Exchange 2016
    • Networking (DNS, DHCP, TCP/IP),
    • VMware/Hyper-V
    • Remote Access tools
  • Remote Access tools, Mobile device configuration (iPhone / iPad)
  • Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
  • Able to plan own time effectively

Additional Information

  • Free onsite gym and subsidised canteen
  • Cycle to work scheme
  • Continued professional development
  • Private healthcare and pension
  • 22 days holiday per year which increases with length of service
  • A friendly fun and very exciting environment enhanced with regular company-funded social events such and seasonal parties

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