IT Support Specialist

Full-time British Heroes in IT/ QA/ Graphics Email Job
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Job Detail

  • Proposed Salary £32,000
  • Career Level Others
  • Experience 2 Years
  • Gender Any
  • Industry Information Technology
  • Qualifications Associate Degree
  • Email

Job Description

Key Responsibilities:

  • Desktop support, responding and resolving user issues within agreed timeframes, escalating faults where appropriate.
  • Deployment of applications, plugins and scripts.
  • Day to day management of users, onboarding/offboarding staff, setting up telephone system, assigning licences etc.
  • Control of computer assets, maintaining accurate records of windows, mac, mobile devices and peripherals.
  • Setup conference rooms; audio, video conferences, web conferences, teleconferences and events.
  • Resolve printer issues, including toner replacements, basic fault finding and resolution.
  • Control stock, ordering new supplies as appropriate.
  • Assistance with desk moves to ensure hardware properly moved and cabling is correct.
  • Manage and maintain a healthy fleet of loan IT equipment.
  • Report on helpdesk statistics, reducing number of tickets raised via proactive suggestions for improvement.
  • Support of other corporate systems (Project management solution, digital image library, antivirus solution, project accounting system, intranet etc).
  • Provide training/coaching on the above systems (if necessary).
  • Assist with network, storage, backup/recovery and server support (if necessary).

Key Skills:

  • Excellent communication skills and good written English with an approachable can-do attitude
  • Advanced Windows 10 experience with accreditation
  • Experience in strictly enforcing an agreed service profile & application framework, communicating back any potential breach of non-approved actions
  • Security basics (NTFS, File shares etc)
  • Anti-virus and anti-malware remediation
  • Virtualisation technologies (vmWare)
  • Windows server & active directory service
  • TCP/IP & network support skills
  • 365 administration
  • Service SLA orientation and experience (ITIL qualification desirable)
  • Exposure to cloud based & cloud hybrid technologies – desirable
  • CAD applications exposure – desirable

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