Contact Centre Advisor - LTK Consultants

Job Detail

Career Level Staff
Experience Fresh
Gender Any
Industry HR/ Servises
Qualifications Certificate
Email

Job Description

Does a fast paced, sales through service, customer centric role excite you?

If so, then we’d love to hear from you.

We now have even more opportunities to join our busy Contact Centre team based in Peugeot’s Head Office in Coventry.

LTK Consultants, are an outsourcing company who have been serving the Motor Industry for over 12 years and we’re still expanding.

Here in the Coventry offices, we specifically support our client Robins & Day through inbound and outbound calls for Dealership Sales and Servicing departments.

Telephone based, our Contact Centre Advisor’s primary focus is to ensure customer’s vehicles are booked into the relevant dealerships across the whole of the UK giving helpful advice and customer care excellence throughout the journey to both customers and to the dealership staff.

What are we looking for in our Contact Centre Advisor?

– A personable, friendly telephone manner
– Good IT skills
– Able to demonstrate Customer Care excellence
– Previous selling skills preferred but not essential
– Confident communication skills
– Good attention to detail
– Enthusiastic work attitude
– A team player
– Target driven

What are the benefits of joining our team as a Contact Centre Advisor:-

You will be employed on a permanent basis and in return receive a competitive salary £21,000 OTE (with further review after successful probation period) PLUS excellent benefits.

You will be working 40 hours a week within a weekly based rota.

Shifts are dependent on teams, our opening hours are 8:00am – 7:00pm Monday to Friday, 8:30am – 12:30pm Saturday and 10am to 4pm Sunday.

Also, as our Contact Centre Advisor we’ll offer:

– Full Induction and ongoing training plans.
– 30 days holiday (including bank holidays)
– Free on-site car parking
– Canteen onsite (subsidised)
– Onsite gym
– Contributory Pension Scheme
– Health cash plan once passed probation
– Career progression actively supported