Customer Services & Admin Assistant

Job Detail

Proposed Salary £13,503
Career Level Executive
Experience Fresh
Gender Any
Industry Other
Qualifications Certificate
Email

Job Description

Torbay and South Devon NHS Foundation Trust (TSDFT) are delighted to announce a vacancy for a new Level 2 Customer Service Apprentice in General Surgery, Urology & Gastroenterology. The successful applicant for this new apprenticeship role will undertake an 18-month apprenticeship which will include full training and mentoring from fully qualified staff.

Are you looking for a dynamic, exciting new career in Customer Service? Then this could be the job for you!

What are we looking for?

Someone with excellent communication skills, both written and verbal.
A commitment to learning and developing yourself
The ability to use your own initiative.
A good team worker.
A flexible approach.
Someone who has good I.T, numeracy and literacy skills.

What do we offer?

A great level of support and development throughout the apprenticeship programme which includes 1:1 mentoring from an experienced team member within the department. Support from a dedicated college training officer, support from your departmental manager and the apprenticeship team.

You will learn on the job as well as undertake a full educational programme, which includes study days at South Devon College, or via an on-line platform and 20% off the job protected study time. The Apprenticeship qualification will culminate in an end point assessment for which you will be fully prepared.

The successful applicant will complete our Trust Induction which will provide you with knowledge and information about working within our Trust.

This is a fantastic opportunity for anyone wishing to work within the NHS.

We offer the full range of apprenticeship qualifications, right up to degree level. The level 2 Customer Services Apprenticeship is the first step into a career in a Customer Service environment.

This could be the ideal opportunity for you!

27 days annual leave plus bank holidays.
Access to the NHS Pension scheme.
Access to our Library services providing resources to support you in your development and/or research.

We are committed to the delivery of outstanding care for our patients. The successful candidate will share this commitment and demonstrate both our Trust values and our culture of compassionate care.

Apprenticeships are developmental/educational opportunities. Academic course work is undertaken alongside of ‘hands on’ business work.

Apprenticeship qualifications include mandatory units and optional units. Mandatory units are undertaken by all those on an apprenticeship pathway, optional units are designed around job roles.

The Apprenticeship is 18 months in duration and towards the latter part of the Apprenticeship, learners undertake the End Point Assessment. This can be made up from tasks such as tests or discussions around the portfolio you have created whilst in your Apprenticeship role.

Apprentices are graded, and can expect to achieve either: Pass, Merit or Distinction for their qualification.