Career Level Staff
Experience 3 Years
Industry Information Technology
Qualifications Bachelor's Degree
Job Title: IT Shared Services Configuration Manager
Base location: Rochdale, Greater Manchester
About the role
This is a key role within IT Service Management at Agilisys reporting into the Head of Service Management.
The role of the IT Shared Services Configuration Manager is to manage and govern the day-to-day operational delivery of the ITIL process to support Configuration Management.
The role also has responsibility to define the configuration strategy to build a robust and consistent way of working with the asset owners and stakeholders.
Develop the configuration management standards, plans and procedures ensuring that these documents are kept up to date
Reporting to the Head of Service Management, as a Configuration Manager you will work collaboratively with relevant stakeholders such as asset owners, ITIL process owners, technical support team leads, clients and business stakeholders to implement the defined Configuration Management Processes.
The role is responsible for evaluating existing Service Management Tools to ensure that it is configured to meet the requirements.
Ensure that the data held within the CMDB is accurate and up to date.
Review Changes to assess impact to CMDB.
Ensure Cis are controlled in conjunction with Change Management and establish the baseline for services.
Ensure that Cis statuses are captured, e.g. live, in test, decommissioned etc
What’s in it for you?
Agilisys is an employee owned organisation that delivers success through innovation, working with public sector partners to help them transform services that make a real difference to millions of people across the UK.
At Agilisys, we are passionate about people who are passionate about technology and digital disruption. We pride ourselves on our integrity towards our colleagues and our clients and strive to be the transformation and operating partner of choice to the public sector.
We are collaborative in the way we work, and our agile and dynamic environment poses a number of opportunities for exposure to new technologies and ways of working. As an Employee Owned business, our people are our main asset, and everyone has a real say in the direction that the business is heading.
As a valued employee owner, you will be entitled to receive the below corporate benefits:
- Pension Scheme
- Health Insurance
- 25 days annual leave
- Being an Employee Owner as part of the EBT
- Life Assurance
- Flexible working
- Access to exclusive discounts and offers with a variety of retail providers through Agilisys “Perks at Work” scheme
Agilisys operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.