Salesforce Business Analyst – Salesforce – London

Salesforce Business Analyst – Salesforce – London

I’m working with an exciting business who are market leaders in the travel industry. They’re looking for a Salesforce Business Analyst to come in and join their expanding team.

This is a great opportunity for a Salesforce Developer to join a thriving business, that have flourished, even through this challenging year. You’ll be an integral part of the business with the opportunity to work with full autonomy.

Experience required:

• Excellent stakeholder management and engagement skills including Business, IT and 3rd Party Vendors.
• Drive and self-initiative. Able to see problems through to conclusion, irrespective of delay, opposition, diversion or lack of product knowledge.
• Able to take ownership and responsibility to identify issues and risks and drive stakeholders to resolution and management of these.
• Knowledge of Agile methodology especially writing and managing user stories
• The ability to storyboard and lead solution scoping process whilst ensuring all stakeholders are informed and clear on project activity / involvement.
• Understanding of technical concepts and models is critical.
• Excellent communication skills. Must be able to communicate at both a technical and non-technical level. Must be able to use a range of communication skills including presentation skills to suit the subject matter and the audience. Understanding how to communicate difficult/sensitive information tactfully.
• Effective problem solving and analytical skills to assist the team to identify and remove obstacles.
• Empathy, common sense and pragmatism. Be able to relate to both business and technology stakeholders.
• Commercial awareness with a well-developed instinct of when people or business priorities have changed and ability to quickly modify behaviour to achieve effective outcomes.
• Be open to change: adapting easily to new processes and procedures and coping with changing priorities and pressures.
• Ability to contribute to the continuous improvement of team and business processes.
• Able to work to tight timescales, prioritise tasks and meet all schedules set by your manager.
• Be prepared to be flexible with working hours to meet peak demands or work with global stakeholders in other time zones.

The role:

• Accurately and efficiently identify, define, document and present business requirements. Analyse and interpret into pragmatic solutions through IT provisions and/or definition of improved/changed business process.
• Seek out opportunities with the business to streamline/improve existing processes whilst also seeking areas where business and system processes can be better aligned to gain efficiencies.
• Build relationships with key stakeholders, and work with them to prioritize system deliverables.
• Produce detailed user stories and test case scenarios
• Provide the required level of input to developers to ensure technical compatibility and user satisfaction.
• Act as the coordinator between business stakeholders, the development team and any third parties concerning system functionality.
• Provide walk-throughs and produce training documentation for new or changed system functionality.
• Provide Quality Criteria to assist with definition of test strategy, test planning, system testing and UAT planning, including the provision of test data and expected results.
• Working with apps support set-up post-implementation support and deliver training where required.
• Quickly become a SME in the business processes and how IT systems are used in support of them.
• Escalate problems through agreed channels as appropriate and manage them through to successful resolution, keeping all stakeholders regularly updated.
• Write, extend and enhance system documentation.
• Maintain a high standard of customer service at all times, demonstrating strong relationship management and influencing skills.
• Manage stakeholder expectations using a robust communications strategy.