Salesforce Business Analyst – Salesforce – London

Permanent British Heroes in Business/ Management
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  • Post Date: March 24, 2021
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Job Detail

  • Career Level Managerial
  • Experience Less Than 1 Year
  • Gender Any
  • Industry Business/ Management
  • Qualifications Associate Degree
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Job Description

Salesforce Business Analyst – Salesforce – London

Salesforce Business Analyst – Salesforce – London

I’m working with an exciting business who are market leaders in the travel industry. They’re looking for a Salesforce Business Analyst to come in and join their expanding team.

This is a great opportunity for a Salesforce Developer to join a thriving business, that have flourished, even through this challenging year. You’ll be an integral part of the business with the opportunity to work with full autonomy.

Experience required:

  • Excellent stakeholder management and engagement skills including Business, IT and 3rd Party Vendors.
  • Drive and self-initiative. Able to see problems through to conclusion, irrespective of delay, opposition, diversion or lack of product knowledge.
  • Able to take ownership and responsibility to identify issues and risks and drive stakeholders to resolution and management of these.
  • Knowledge of Agile methodology especially writing and managing user stories
  • The ability to storyboard and lead solution scoping process whilst ensuring all stakeholders are informed and clear on project activity / involvement.
  • Understanding of technical concepts and models is critical.
  • Excellent communication skills. Must be able to communicate at both a technical and non-technical level. Must be able to use a range of communication skills including presentation skills to suit the subject matter and the audience. Understanding how to communicate difficult/sensitive information tactfully.
  • Effective problem solving and analytical skills to assist the team to identify and remove obstacles.
  • Empathy, common sense and pragmatism. Be able to relate to both business and technology stakeholders.
  • Commercial awareness with a well-developed instinct of when people or business priorities have changed and ability to quickly modify behaviour to achieve effective outcomes.
  • Be open to change: adapting easily to new processes and procedures and coping with changing priorities and pressures.
  • Ability to contribute to the continuous improvement of team and business processes.
  • Able to work to tight timescales, prioritise tasks and meet all schedules set by your manager.
  • Be prepared to be flexible with working hours to meet peak demands or work with global stakeholders in other time zones.

The role:

  • Accurately and efficiently identify, define, document and present business requirements. Analyse and interpret into pragmatic solutions through IT provisions and/or definition of improved/changed business process.
  • Seek out opportunities with the business to streamline/improve existing processes whilst also seeking areas where business and system processes can be better aligned to gain efficiencies.
  • Build relationships with key stakeholders, and work with them to prioritize system deliverables.
  • Produce detailed user stories and test case scenarios
  • Provide the required level of input to developers to ensure technical compatibility and user satisfaction.
  • Act as the coordinator between business stakeholders, the development team and any third parties concerning system functionality.
  • Provide walk-throughs and produce training documentation for new or changed system functionality.
  • Provide Quality Criteria to assist with definition of test strategy, test planning, system testing and UAT planning, including the provision of test data and expected results.
  • Working with apps support set-up post-implementation support and deliver training where required.
  • Quickly become a SME in the business processes and how IT systems are used in support of them.
  • Escalate problems through agreed channels as appropriate and manage them through to successful resolution, keeping all stakeholders regularly updated.
  • Write, extend and enhance system documentation.
  • Maintain a high standard of customer service at all times, demonstrating strong relationship management and influencing skills.
  • Manage stakeholder expectations using a robust communications strategy.

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