NCS Team Leader/Assistant Team Leader – Birmingham and Solihull

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Job Detail

  • Career Level Staff
  • Experience 2 Years
  • Gender Any
  • Industry Business/ Management
  • Qualifications Certificate
  • Email

Job Description


To safely lead a team of up to 16 young people through each of the  phases of the

NCS programme and plan/deliver activities where appropriate (depending on

model of programme delivery)

To supervise the Assistant Team Leader and co-ordinate the workload with them considering their development in the process


  • Ensure young people are engaging in activities and manage behaviour issues
  • Responsibility for the health, safety, well-being and engagement of young people on a wave
  • Engage with Young People and offer pastoral support
  • Lead Guided Reflection
  • Complete key admin tasks
  • Follow Safeguarding, incident, information governance, health and safety and risk assessment protocol
  • Ensure activities are inclusive
  • Positively engage with community partners and manage the relationship
  • To work as part of a team to achieve programme objectives, ensuring high standards of service are delivered

Key Relationships

  • Build and maintain positive relationship with NCS participants, their families and any other related person or stakeholder
  • Phase 1 and 2 residential provider staff
  • Phase 3 venue staff
  • Phase 3 partners and stakeholders
  • Liaise directly with core Ingeus staff
  • Positively represent Ingeus to all visiting / auditing partners

Required skills and experience

  • Understanding of the NCS programme, its components and policy and processes
  • Understanding of Ingeus policy and process
  • Experience of working within the youth sector
  • An excellent communicator with the ability to persuade, influence listen to and motivate others, especially young people
  • In possession of demonstrable lateral thinking skills
  • Enthusiastic, reliable and flexible team player with high expectations of self and others.
  • Ability to work under pressure, manage multiple priorities, on own initiative and constantly seek to improve.

Enhanced DBS required. All staff must have the right to work in the UK.

Personal Qualities


  • Brings our values to life, demonstrating these to others by linking into all daily activities and decisions
  • Understands the business vision and plays an integral part in supporting this to be achieved
  • Demonstrates genuine passion for the role that they do, representing the brand as an ambassador for each service provided
  • Has natural business acumen which is used to identify areas of opportunity for growth or improved service, allowing the business to continue to succeed


  • Demonstrates the ability to critique and improve activities through continuous improvement


  • Fosters integrity and honesty
  • Ensure compliance to company, industry and regulatory standards at all times
  • Ability to demonstrate exceptional customer service at all times, always keeping in mind both business and            client needs


  • Encourages teamwork, establishing ‘best practice’ which can be used to support others
  • Has a highly energised mind-set with the willingness and desire to creating an environment for others to grow


  • The ability to demonstrate respect, equity and empathy for a diverse community


  • Drives personal performance by ensuring all performance expectations are met continuously, demonstrating the ability to manage own diary and workload independently
  • Results driven, focusing their contribution on activities which meet company goals and deliver the greatest value
  • Highly organised with strong attention to detail, maintaining an analytical viewpoint which identifies areas of continuous improvement which are then utilised
  • Demonstrates flexibility, resilience and embraces change; allowing the business to continuously evolve and provide greater service and meet the needs of our learners
  • Confident communicator both written and oral with the ability to build rapport quickly and effectively

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